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Wednesday, April 3 • 2:00pm - 3:00pm
Setting up Your Customer Service Framework on Social Media

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As more and more government business moves online, people are turning to social media as the most effective way to get their questions answered and make suggestions. Learn methods for getting buy-in from your coworkers on the importance of expediting responses, tips for dealing with negative public feedback and how to turn that into a positive interaction. Walk away with a system for tracking social media inquiries and their successful resolution.

Speakers
avatar for Tom Christensen

Tom Christensen

Communications Specialist, County of San Diego, CA
Tom is a communications specialist with San Diego County specializing in social media and Vice President in charge of the annual conference for the California Association of Public Information Officials. Christensen has done presentations on government use of social media for the... Read More →


Wednesday April 3, 2019 2:00pm - 3:00pm
Jackson AB 2800 Opryland Dr, Nashville, TN 37214, USA